Your well-being is our priority
At Hotel Winters, our priority continues to be our guests and team. In light of the evolving COVID-19 (Coronavirus), we are highly focused on the health and safety at each of our properties, while still delivering a first-class experience. We are monitoring developments to continue to deliver service that aligns with the World Health Organization, Centers for Disease Control and local health authorities.

Cancellations
In this current environment, we recognize plans can change, so we’ve updated our policy to make your travels as worry-free as possible. Thru March 31, 2021, we are waiving all fees for cancellations made 24-hours prior to arrival.

Cleanliness
We are committed to delivering the highest standards of cleanliness so you can feel at ease during your stay. We have enhanced our efforts by vigilantly disinfecting high-traffic and high touch common areas including Guest Services, door handles, handrails and elevator buttons. These efforts extend to the room where particular care is given to disinfecting hard surfaces.

Our safety measures Include:

• Rooms disinfected with electrostatic spraying which eliminates bacteria and viruses. These are conducted between each guest stay.
• Hand sanitizer stations placed throughout the hotel in high-traffic areas.
• High-traffic areas will be cleaned and disinfected every 2 hours.
• All guests will receive a welcome package that includes: a facemask, 4oz bottle of sanitizer and alcohol wipes.

Property features:

• Extra-wide corridors for adequate social distancing.
• Our Alice SMS 24/7 platform virtual concierge is available for contactless room service & requests.
• Abundance of spacious, open, outdoor spaces such as the courtyard, Abbey Lounge, and outdoor seating areas arranged with proper social distancing in mind.
• The hotel is three stories with staircases that exit directly to the street, allowing guests to bypass common areas if desired.

To ensure our employees safety, we have provided education on proper handwashing as well as sick benefits, so our team stays home if they are feeling ill.

We know there is a lot of uncertainty at this time, but we remain committed to you. Please allow us to answer any questions or concerns you may have at (530) 505-9123.

We look forward to welcoming you back!

Guest Considerations:

• Prominent signage is displayed, including any required social distancing signage, floor markings indicating 6-foot distancing in common areas, including elevators, and required hygienic practices and policies in all employees and guest common areas.
• Where physical distancing is not possible, ‘sneeze guards,’ mask requirements, or usage limits and layout adjustments are in place.
• Request guests and visitors use hand sanitizer and provide dispensers, touchless whenever possible, at key guest entrances and contact areas.
• An amenity bag is provided during check-in containing hand sanitizer, masks and alcohol wipes.
• Guests enter through doors are either propped open or are automated or manually operated by an employee (if possible).
• Employees do not open the doors of guest vehicles and there are no valet services.
• Guests requesting bell service are assisted and the bell cart is sanitized after each use.
• Masks are required, the hotel provides the masks and signage is displayed prominently, outlining proper mask usage.
• We provide a complimentary 4oz bottle of sanitizer and alcohol wipes for guest use upon arrival.
• Elevator button panels are sanitized at least once per hour, and/or hand sanitizer is available at or in elevators, and the number of guests per elevator is limited.
• Multi-use and unnecessary items and amenities are removed from guest rooms.
• Housekeeping does not enter guest rooms during a stay, unless by special request.
• Room service is adjusted for proper pickup/delivery proto-cols, sanitation of cutlery and single-use condiments.
• Dining services are updated to discontinue buffets, using cafeteria-style or grab-and-go services instead.
• A table is set outside of the guest room when amenities or room service is requested.
• The property website communicates expectations to guests, including cleanliness and safety features, as well as expectations for arrival and stay.
• Mobile check-in is now available which will be followed by keyless check-in.
• Plexiglass is at the guest service desks to prevent human to human contact.

Employee Considerations:

• Employees are educated on COVID-19 and all guest protocols and procedures.
• Employees have been educated on proper hand cleaning practices and follow guidelines hourly and after activities such as using the restroom, cleaning, eating, and before and after starting shifts. Employees wear appropriate PPE in accordance with state or local regulations and are trained on proper use and disposal of PPE. Masks and gloves have been provided to employees when appropriate/required.
• Housekeepers are required to wear masks and gloves, with eyewear highly recommended.
• Staff meetings are conducted with appropriate social distancing (outdoors, virtually, or in other appropriate areas).
• Temperatures of employees are checked and employees with a confirmed temperature of over 100.0°F will not be allowed entry to the property. Temperatures are never re- corded to comply with HIPAA (optional).

Cleaning Protocols:

• The frequency of cleaning and sanitizing in all public spaces, with an emphasis on frequent contact surfaces, is increased by use of a sprayer and soon to come Electrostatic Sprayer.
• Proven cleaning and sanitizing protocols are in place to clean guest rooms, with particular attention paid to high- touch items.
• Rooms are ‘sealed’ or mechanisms/notices are in place for clean rooms not to be entered between guests.
• All bed linens and laundry are washed at a high temperature in accordance to CDC guidelines, and dirty laundry is bagged/contained in the guest room to eliminate excess contact while be transported.
• Rooms are left vacant for 24-72 hours prior to or after cleaning (if possible).
• The frequency of cleaning and sanitizing in all high traffic back of house areas, with an emphasis on employee dining rooms, locker rooms, restrooms and kitchens, is increased.
• Shared tools and equipment are sanitized during and after each shift or anytime the equipment is transferred to a new employee.
• The use of shared food and beverage equipment, including shared coffee/tea service, has been discontinued.
• In the case of a presumptive COVID-19 positive guest, the guest’s room is removed from service and quarantined and the guest room is not returned to service until case is confirmed or cleared. In the event of a positive case, the room is only returned to service after undergoing an enhanced sanitization protocol which will be performed by a licensed third-party service.
• The frequency of air filter replacement and HVAC system cleaning is increased to maximize fresh air exchange.
• Suppliers, delivery drivers, and other individuals from third-party companies are reminded of social distancing requirements.