Your well-being is our priority
At Hotel Winters, our priority continues to be our guests and team. In light of the COVID-19 (Coronavirus), we are highly focused on the health and safety at each of our properties, while still delivering a first-class experience. We are monitoring developments to continue to deliver service that aligns with the World Health Organization, Centers for Disease Control and local health authorities.

Cleanliness
We are committed to delivering the highest standards of cleanliness so you can feel at ease during your stay. We have enhanced our efforts by vigilantly disinfecting high-traffic and high touch common areas including Guest Services, door handles, handrails and elevator buttons. These efforts extend to the room where particular care is given to disinfecting hard surfaces.

Our safety measures Include:

• Rooms disinfected with electrostatic spraying which eliminates bacteria and viruses. These are conducted between each guest stay.
• Hand sanitizer stations placed throughout the hotel in high-traffic areas.
• High-traffic areas will be cleaned and disinfected every 2 hours.

Property features:

• Extra-wide corridors for adequate social distancing.
• Our Alice SMS 24/7 platform virtual concierge is available for contactless room service & requests.
• Abundance of spacious, open, outdoor spaces such as the courtyard, Abbey Lounge, and outdoor seating areas arranged with proper social distancing in mind.
• The hotel is three stories with staircases that exit directly to the street, allowing guests to bypass common areas if desired.

To ensure our employees safety, we have provided education on proper handwashing as well as sick benefits, so our team stays home if they are feeling ill.

We know there is a lot of uncertainty at this time, but we remain committed to you. Please allow us to answer any questions or concerns you may have at (530) 505-9123. We look forward to welcoming you back!

We look forward to welcoming you back!

Guest Considerations:

• Request guests and visitors use hand sanitizer and provide dispensers, touchless whenever possible, at key guest entrances and contact areas.
• Guests enter through doors are either propped open or are automated or manually operated by an employee (if possible).
• Employees do not open the doors of guest vehicles and there are no valet services.
• Masks are required for unvaccinated guest.
• Housekeeping does not enter guest rooms during a stay, unless by special request.
• Room service is adjusted for proper pickup/delivery protocols, sanitation of cutlery and single-use condiments.
• Dining services are updated to discontinue buffets, using cafeteria-style or grab-and-go services instead.
• A table is set outside of the guest room when amenities or room service is requested.
• The property website communicates expectations to guests, including cleanliness and safety features, as well as expectations for arrival and stay.
• Mobile check-in is now available which will be followed by keyless check-in.
• Plexiglass is at the guest service desks to prevent human to human contact.

Employee Considerations:

• Employees are educated on COVID-19 and all guest protocols and procedures.
• Employees have been educated on proper hand cleaning practices and follow guidelines hourly and after activities such as using the restroom, cleaning, eating, and before and after starting shifts. Employees wear appropriate PPE in accordance with state or local regulations and are trained on proper use and disposal of PPE. Masks and gloves have been provided to employees when appropriate/required.
• Temperatures of employees are checked and employees with a confirmed temperature of over 100.0°F will not be allowed entry to the property.